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OnChannel AI credit recharge/refund policy (ENG ver.)

적용일자: 2024-06-14

What are Credits?

Credits are the dedicated payment method to use the OnChannel AI services.
You can purchase credits using OnChannel points.
A tax invoice is issued when credits are recharged, similar to purchasing any other product.

Check Your Credits →

Credit Usage Policy

Feature Type
Credits Used
Remarks
Basic Features
10 credits per image
- Unlimited use after a single payment.
Premium Features
(Available after feature launch)
(Available after feature launch)

Credit Recharge Packages

The following packages are available only during the promotional period. Prices and bonus credit amounts are subject to change after the promotion ends.
OnChannel Points (in USD)
Credits (Regular + Bonus)
Regular Credits
Bonus Credits
Remarks
0
500
500
- Promotional bonus credits are non-refundable. - Free credits are given to fully registered members using OnChannel AI (valid for 30 days from the start date, after which they expire).
12,000
1,500
1,500
- The amounts listed include VAT.
24,000
8,000
3,000
5,000
- The amounts listed include VAT. Refunds for additional bonus credits are non-refundable. - Refunds are detailed based on remaining credits. - Bonus credits expire upon the refund of original credits.
72,000
55,000
24,000
31,000
- The amounts listed include VAT. - Additional bonus credits given during payment are non-refundable. - Refunds are based on remaining credit amounts. - Bonus credits expire upon the refund of original credits.

Credit Recharge/Refund Guidelines

Credit purchases require agreement to the credit purchase and refund policy.
Credits are used in the following order:
Promotional Credits (bonus credits given during events) → Regular Credits → Bonus Credits
Promotional credit usage: Specific to each promotion and time-limited
Regular credit expiration: 5 years

Credit Refund Policy

Credits can only be refunded in OnChannel points.
Refunds are possible only for the full amount of regular credits (partial refunds are not allowed).
If credits were purchased at a discount during a promotion (standard credit rate: 8 points per credit), the refund points are applied based on the following standards:
Refund applicable for promotions since 2024.06.11:
Refund of credit packages up to 1500 credits used: 8 points per used credit
Refund of credit packages from 1501 to 8000 credits used: 8 points per used credit
Refund of credit packages from 8001 to 55000 credits used: 3 points per used credit
During the beta version, credit refund requests can be made through a request form. Direct refunds will be available after the official release.

Refund Examples

Purchased Credits
Used Credits
Credit Value for Used Credits
Refund Calculation
1,500 (Regular Credits)
1,400 (Regular Credits)
1,400 X 8 = $112
$100 (Credit Package Price) - $112 = -$12 (non-refundable)
8,000 (3,000 Regular + 5,000 Bonus)
2,000 (Regular Credits)
2,000 X 8 = $160
$200 (Credit Package Price) - $160 = $40
8,000 (3,000 Regular + 5,000 Bonus)
4,000 (3,000 Regular + 1,000 Bonus)
(Non-refundable)
*Not applicable due to overuse of regular credits, leaving only bonus credits which are non-refundable
55,000 (24,000 Regular + 31,000 Bonus)
7,000 (Regular Credits)
7,000 X 8 = $560
$600 (Credit Package Price) - $560 = $40
55,000 (24,000 Regular + 31,000 Bonus)
22,000 (Regular Credits)
22,000 X 3 = $660
$600 (Credit Package Price) - $660 = -$60 (non-refundable)
Record of Credit Recharge/Refund Policy Changes
No changes at this time-